Frequently Asked Questions
Everything you need to know about shopping at Librería y Papelería Futuro.
How long does shipping take for my order?
Standard shipping typically takes between 3 to 5 business days. We also offer express delivery options if you need your items sooner.
What is your return policy for stationery and accessories?
You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to all regions within the country. We are working on expanding our logistics to offer international shipping very soon.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and local bank transfers.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.
Are your products eco-friendly?
We prioritize sustainability and offer a dedicated 'Green Line' featuring recycled paper products and biodegradable office supplies.